Reviews
We needed out work truck back ASAP and they made it happen. They said next day but called that day and were able to get our truck back on the road for Puyallup Roofing Company
I’m a new customer and am very happy with the service I received. They were very up front on what was happening to figure out what was wrong with my vehicle. I received updates via email with pictures. I highly recommend them.
Everyone I spoke with were very kind andExplained things well. Fast service and my car is running great. Very caring and fair prices. You should pick thisPlace to have your car repaired.
Very fast, high-quality, and honest service at a great price! I've felt respected in all my interactions with the staff and will definitely be returning for all my regular auto service needs going forward. Shout out to Josh at the front desk for excellent customer service.
We go to automotive shops at times when things aren't ideal however, the staff here treats you with respect and understanding.
It's a little pricey, but they are honest and do great work. Definitely recommend!
I brought my car to 15th Street Automotive to have an inspection done because I was worried about a strange sound coming from underneath and a sluggish transmission. My car is still under warranty and Carrie expressed concern that anything they might do COULD void my warranty. Which I completely understood and was fine with. I explained that I have had bad experiences at the dealership I bought the car from and another dealership that I would have gone to were booked out a month. The folks at 15th St Automotive called the booked dealership and got me an appointment and then drove my car to the dealership themselves so that it could get looked at. They could have just worked on my car and taken my money but I appreciate their honesty and willingness to go the extra mile. Would definitely recommend.
Great service, communication, community involvement! Service Appointments readily available, spot on estimates and on time completion! Wonderful follow up post service appointment!
Excellent service, and affordable, they even noticed bolts were loose from a prior repair done a couple months ago at another shop! Great communication as well. They've earned repeat business from us!
A couple weeks ago I was visiting Puyallup from Portland and I was about to drive back home when my car broke down/ went into limp mode. I was able to drive to 15th Street Automotive in limp mode and walked in to see if they could help me. I explained what had happened and told them I needed to drive the 150 highway miles back to Portland as soon as possible as I was supposed to work the next morning. The woman at the front desk was understanding and immediately told me they would take my car back right away and diagnose the problem. About 45 mins later they let me know what needed to be done and told me that they were going to have an employee drive over to the Nissan dealership to pick up the part that was needed. Within just a couple of hours they were finished and I was able to make it home that very evening. I have never experienced such amazing service! 10/10 would recommend this business to anyone!
This was our first time working with 15th Street Automotive. From the get go it was a unique experience in this industry. The service was friendly and accommodating. I was shocked by how quickly they were able to diagnose and get me in to process my vehicle. Since it was an unexpected repair, it became time sensitive and their follow through and communication were second to none. Then came the most amazing experience! When I was given the original quote it was a bit overwhelming because it was not a foreseen expense. I explained that to the team member helping me and they immediately offered to work with me to the best of their ability on the price reduction. That was an incredibly gracious gesture. In the end the work was fantastic, I was back on the road in 24 hours and their team was informative and professional. I strongly suggest using this company for your automotive needs.
Service was great. They got my car in quickly, diagnosed same day. Parts ordered and fixed next business day. Really nice people, very helpful. Honest and really fair pricing for the part and repair. Great shop and people, will definitely return for future car repair needs.